Frequently Asked Questions
- When should I expect my receive my order?
All orders are shipped out within 24 - 72 hours after payment is received. Most orders received by 12noon EST are usually shipped out on the same business day.
- What payment method do you accept?
We accept ALL Major Credit Cards. We also accept our store gift certificate and Store rewards points for payment. For additional payment options, please visit our payment page.
- Why didn't I receive rewards points for my purchase?
To earn rewards points during promotional periods, you must first register your email and login at checkout with the registered email address.
- How safe is www.workoutorwalkout.com website?
Very SAFE. Our website has a site-wide HTTPS on every page your visit, not just at checkout like other websites.
- Will Workout or Walkout, Inc. keep me email safe?
- I ordered two items but I only received one order. Where is the rest of my order?
If you order multiple items, they may all ship at once or separately. Most often than not it will ship together.
- How long does shipping take?
We ship every item with tracking within 24-72 hours after payment. You should expect delivery anywhere from one to five business days after shipping depending on the order and your location. Not to worry, we have four warehouses across the country on every coast so we are able to reduce the transit time by shipping from a location closest to you.
- Is the listed price the same amount I will pay at Checkout?
YES. However, if you live in the state of Florida, we are required by law to add sales tax which you will see at Checkout.
- Are you guys on social media?
YES. You can find us on Facebook and Instagram @workoutorwalkout and for more social media links, please visit the bottom of our home page for details.